Chatbots & Live Chat!

August 12, 2019 by izynadmin in Chatbot Marketing

Today everyone does everything from their phones and why not? It is easier and faster and always on us.

Chatbots are so powerful because they can connect customers to what they want faster through apps they are always on like Facebook and Instagram. Without the need of employees or losing sleep you can now program a chatbot that will answer customers, book meetings, allow customers to order items, and much much more. The possibilities are endless.

But you may not always want the bot doing 100% of the customer service… Sometimes people get frustrated with robots. Or sometimes people spell words incorrectly and the bot does not recognize what they are saying. Also, many people just hate dealing with technology because of past experience or an assortment of reasons.

What do we do?

Well, no worries our bots can easily be linked to live chat and turn themselves off as they bring in an employee to talk to a customer. Bots can connect customers via phone as well or email. The bot can manage the entire transfer of the conversation by first notifying the employee so that the customer is not left waiting. This connection to LiveChat can be done on messenger or on the client’s website – it is seamless and easy.

Here is what it looks like from the customer’s perspective:

Contact us to get your bot today!

matryxxmedia@gmail.com